Return Policy

At Kristal Optika, the satisfaction and well-being of our customers come first. We offer high-quality optical products and professional service, but if you have any problem with your product, we are here to help.

1. Returns & Exchanges

We accept returns or exchanges for unused and untouched products within 14 days of the purchase date.

Conditions:

  • The product must be returned in new condition, with no signs of use.
  • The original packaging, case and all accessories must be included.
  • Returns are accepted only with an invoice or proof of purchase.

2. Non-returnable Products

For hygiene and personalisation reasons, we do not accept returns/refunds for:

  • Used sunglasses or optical glasses.
  • Glasses with prescription lenses ordered to your prescription (lenses cut specifically for you).
  • Opened accessories (e.g. lens solutions, cleaning cloths, etc.).

3. Damaged Product or Wrong Order

If your product arrived:

  • damaged,
  • with a manufacturing defect,
  • or different from what you ordered,

please contact us within 48 hours with photos of the damage.

In such cases we offer:

  • a replacement product, or
  • a full refund,

at no extra cost to you.

4. Refunds

Once the return is accepted and the product inspected, the refund is made within 5–7 working days to the same payment method used.

5. Warranty

All our glasses come with:

  • a warranty against manufacturing defects (not for damage from use, drops, scratches, etc.).

6. How to Return a Product

To start a return, contact us:

We will guide you through the process step by step.